FAQs

Answers to your Questions

PDF PATTERNS INFORMATION

What is a PDF Pattern?

A PDF pattern is a sewing pattern that you can purchase online to then download and print off yourself at home. You will need a PDF viewer such as Adobe Reader in order to open and view the PDF Pattern after you have downloaded it.

PAYMENT INFORMATION

What Payment Methods Are Accepted?

 I accept Paypal on the website and can also send you a Paypal invoice if you are having difficulties using the website checkout system. Paypal will allow you to use a credit or debit card if you do not have an account with them already.

Is Buying On-Line Safe?

There are always risks when buying online but I have tried to minimise those by using the Paypal interface to collect payments rather than obtaining your personal information myself. This means that even if my website is hacked, there will be no financial information of yours at risk. My website also has an SSL certificate on the server of the for added security. You will see the https and padlock when you proceed to checkout.

ORDERS AND RETURNS

How do I buy a pattern?

You can buy a pattern by adding it to your cart and completing the checkout process on the website. You will then receive both an email confirmation containing the download links for you to download your patterns and instructions and you should also be able to access the download links from your account view.

What if I forgot to download my pattern when I checked out?

You can still follow the links in your confirmation email at any point after checkout and if you created an account on the website the download links should be visible on your order details when you log into your account. If you have any problems accessing your downloads please get in touch and I will be happy to sort it out.

Do I need an account to place an order?

No, you can simply checkout as a guest but it will make it easier to obtain your downloads at a later date if you create an account when you check out. I will never use your details for mailing lists etc. unless you specifically opted to receive them.

How Do I Track My Order?

 When I have posted your item I will provide the tracking details so you can follow the delivery progress.

Who should I to contact if I have any queries?

 Get in touch using the Contact page. I’ll get back to you as soon as possible. No query is too small.

How Can I Return a Product?

Unfortunately due to the digital nature of the downloading PDF patterns they cannot be returned.

Any unanswered questions? Contact Me